Across the country, health care providers are either preparing for or are already in the midst of the COVID-19 surge. Core to organizational readiness is workforce planning; including options to efficiently train, deploy and equip all available staff, as well as strategies to bolster employee resilience.  

This webinar will briefly review unique drivers exacerbating employee stress during the COVID-19 pandemic, including personal safety needs for themselves and their families.  Included in this discussion will be:

  • An examination of crisis leadership behaviors,
  • A roadmap for maximizing employee communication, and
  • Select best practices from the Advisory Board’s research on how to manage moral distress and sustain resiliency during this global healthcare crisis.

Featured Speaker


Carol Boston-Fleischhauer, JD, MS, BSN

Chief Nursing Officer and Managing Director at The Advisory Board Company

Carol Boston-Fleischhauer, JD, MS, BSN is the Chief Nursing Officer and Managing Director at The Advisory Board Company.  She has over 30 years of progressive health care experience in patient care practice, operations, management, education and consultation in academic medical centers, community hospitals and clinics, multi-hospital organizations, and integrated health care systems. She serves as a global spokesperson for The Advisory Board’s research in key areas including clinical and operational leadership, human resources, and quality.